What Is Your Refund Policy?

Challenge AI Training, Express AI Training, and training replay purchases covered by our training terms are final and nonrefundable. Membership payments are also nonrefundable under our policy.

If a replay cannot be provided

The training terms provide a specific remedy when a replay is completely unavailable because of a recording failure, technical difficulty, or another covered circumstance. We provide a complimentary registration coupon for another available training of equivalent or lower value, rather than a monetary refund.

For this remedy:

• White Beard Strategies notifies affected customers by email within seven days if replay delivery will not be possible.

• The coupon must be redeemed within 12 months of issue.

• The replacement training is subject to availability and scheduling.

• A delay alone does not qualify. The remedy applies to complete replay unavailability.

Cancellation and billing questions

Canceling a membership prevents later renewals according to the cancellation policy; it does not refund a membership payment already made. A possible duplicate charge, an unpaid invoice, or missing access needs its own review. If you do not recognize a charge or believe a renewal was not authorized, contact support so we can review the charge and renewal details.

If you have a question about your purchase, submit a support ticket with the product name, purchase email, order reference, and a short description of the issue. Check the terms attached to your purchase, especially if you joined under an older or special offer.