How do I contact support, and what information should I include?

Use the support ticket form for help with training access, membership benefits, billing, coupons, or missing messages. Give the issue a clear subject, such as “Missing replay for [training name]” or “Payment problem for [membership name].”

Include the basics

• The training, resource, or membership name.

• The email address used for the purchase or registration.

• A short description of what you expected and what happened.

• The steps you have already tried.

Add details relevant to the problem: an order or invoice reference for a purchase, the session date for a missing joining link, or the exact error message for a sign-in problem. If a live session is approaching, include its date and time zone so the issue is clear.

Share evidence safely

A screenshot or receipt can help. Hide full payment details, unrelated transactions, and unrelated personal information before attaching it. Do not send passwords, card security codes, one-time codes, banking credentials, or private sign-in links.

Clear details help support identify the right account and issue. Keep the ticket reference so you can refer to the same request when providing additional information.