I bought with a different email address. How do I get access?

Your purchase may be linked to the email address entered at checkout, even if you normally use a different address to sign in. Signing in with your usual address can therefore leave that purchase out of view.

Check which address holds the purchase

1. Find your order confirmation and check the email address used for the purchase.

2. If the training is delivered in the member portal, open the member portal and try signing in with that purchase email. For a training delivered separately, follow its access instructions.

3. Check the purchase email's inbox, including Spam or Junk, for the welcome or access message. It can help you find the correct training area or direct link.

If you want to use a different email address

Submit a support ticket with:

• The email used at checkout and the email you want to use

• The training or membership name

• Your order reference or a copy of the order confirmation with payment details hidden

If you no longer have access to the original inbox, mention that in your ticket. Support will review the purchase and advise what access options are available. Account changes are subject to verification; access is not automatically transferred by signing in with a different email.

Avoid creating additional accounts or buying the same item again while the issue is being checked.