How do I update my payment method or billing details?

Update your payment method or billing details in the secure billing area for the subscription you want to change. A payment method controls how you pay; billing details identify the customer or address associated with the bill.

For subscriptions managed in the member portal

1. Open the member portal and sign in.

2. Select your profile icon, then Manage Your Account and Billing & Subscriptions.

3. Complete any verification requested on the secure page.

4. Find the correct subscription and use its payment-method or billing-detail update option. Save the change and check the confirmation shown.

If the subscription is missing, the option is unavailable, or you pay through another billing route, submit a support ticket with your membership name and account email so support can identify the correct billing area.

If a payment has already failed

Check whether the invoice is still unpaid after updating the card. A saved-card change does not necessarily settle an unpaid invoice or restart a canceled subscription. If you need an existing invoice's details corrected, describe that separately to support rather than assuming a profile change edits an issued invoice.

Enter payment information only on the secure payment page. Do not send full card numbers, security codes, passwords, or one-time codes in a support ticket.